I remember this poster from the 1990s that read something like this, "If you want a job screwed up, give it to a person. If you want it really screwed up, do it on a computer."
I think most of us can relate, even today. The fact of the matter is that computers haven't really made us happier. Yes, they're faster, sleeker, and more powerful. But friendly... not really.
I'm really good with technology. It's been part of my living for decades. And I have weeks where it feels like the silicon chips are conspiring against me. (Or is it something more sinister?)
Where it's particularly annoying is when something that was working just fine, suddenly decides to go haywire. I could see if I was tinkering with it then broke it. But more often than not, this isn't the case.
Everything is so darn connected that a worker bee changes a setting on a server thousands of miles away, and suddenly you don't have access to your website anymore. A not nice person, someone you don't even know, decides to attack you. Or for some unknown reason, your Internet doesn't work anymore because of a system upgrade by your provider.
More often than not, the reason why we hate computers is because they're not reliable. They mess up our schedules, productivity, and frame of mind.
The problem is, people do too. In fact, they're often behind the technology problem. And there's where the expectation breaks down. We thought that computers might save us from human shortcomings.
And the reality is,
it's still people messing things up.